Memberships & Fitness Questionnaire
Fields Marked with a * are required
If you are unable to answer a question, please write unsure and a Links representative will contact you
Where free text answers are available, and required, please write NA if not applicable 
Membership Details
* Site Name
* List all the memberships & prices you have or use the
file upload option at the end of this form
Alternatively you can email a list labeled SITENAME_Memberships to
file.7014264.486296.g@in.imeetcentral.com
* List all the visit passes & prices you have or use the
file upload option at the end of this form
Alternatively you can email a list labeled SITENAME_VisitPasses to
file.7014264.486296.g@in.imeetcentral.com
* Do you offer family memberships? If so, how do they work?
* Do you have joining fees? Please list.
* Do you offer part payment memberships? If so, please detail.
* Do you have any memberships that have a specific expiry date, no matter when purchased? If so please explain.
* Do you invoice any memberships? i.e. Insurance.
* Do you currently have any sponsor/donation memberships, and are these ongoing?
* Do you offer corporate memberships? If so, please explain.
* Do you offer Salary Sacrifice memberships? If so, please explain.
* Do you offer employee family discounts? If so, please explain.
* Are there any day/time restrictions on membership entry? If so, please list.
* Do any of your membership hold reciprocal rights with other facilities? If so, please detail.
 

 

Membership Admin

* Do you offer suspension/time holds? Please list costs, policy and how any fees are paid.
* What is your cancellation policy? Do you have any charges? Please explain.
* Do you have minimum terms on DD memberships? Please explain.
* How do you process membership credits or financial adjustments?
For example reducing a members fees due to a complaint.
* When do you reset suspension limits? Please explain if applicable.
* When is your next expected price rise & has this already been communicated to customers?
* Are price rises applicable to new only or all current contracts and members as well?
* Is all membership admin (i.e. Cancellations/Suspensions) done back of house, or by customer service?
 

 

Prospecting & Retention

* Do you currently have any prospect/sales processes in place? If so, please explain
* Do you track membership sales by team member?
* Do you currently have any retention programs in place? If so, please explain.
 

 

Additional Information

* If you have access control (i.e. Turnstiles), please list who can access the facility this way & why.
* Do you currently record fitness assessments electronically? If so, how is this done.
 

 

Direct Debitting

Please select which Direct Debit options you offer
 Weekly
 Fortnightly
 Monthly
Please list the next upcoming Debit dates.
 

 

File Uploads

*Please upload a copy of your Group Fitness Timetable,
or email a copy name SITENAME_GroupFitness to
file.7014264.486296.g@in.imeetcentral.com
(100MB Max)
Description: Status:
Optional File upload for Membership List if you were unable to list
them in the earlier question
(100MB Max)
Description: Status:
Optional File upload for Visit Pass List if you were unable to list
them in the earlier question
(100MB Max)
Description: Status: