Ever wondered what your customers actually think of your customer service? The numbers speak for themselves.These numbers suggest that your customer service team member do not always have the right information, time or ability to deal with customer request. These situations may not be their fault a ...

Competition between Leisure Facilities is becoming increasingly difficult as the lines between facilities become blurred and consumer demands increase.Being more accustomed to instant gratification, customers demand instant accessibility and a personalised experience now more than e ...

We sat down with one of our Software Trainers to find out what her role involves and what she thinks of the Links Product.What is your role here at Links?I am a Software Trainer - I mainly do install training and up-skill training. I teach people how to use the system when they inst ...