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6
Nov
Comments Off on LinksConnect : Technology enables customer service

LinksConnect : Technology enables customer service

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Categories Business, Business Advice, Industry Profile, Leadership, Technology
 Tips, Insights and up to date information about your industry.Connecting  with the Sport & Leisure IndustryTrending Topic:How technology enables better customer serviceWith increased competition and increased demands from customers, facilities are finding it harder than e ...
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30
Oct
Comments Off on Does your customer service measure up?

Does your customer service measure up?

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Categories Business Advice, Industry Tips, Partners, Technology
Ever wondered what your customers actually think of your customer service? The numbers speak for themselves.These numbers suggest that your customer service team member do not always have the right information, time or ability to deal with customer request. These situations may not be their fault a ...
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13
Oct
Comments Off on LinksConnect : Smart Tips & News

LinksConnect : Smart Tips & News

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Categories Business Advice, Financial, Industry Tips, Leadership, News, Technology
 Connecting  with the Sport & Leisure IndustryTrending Topic:DEBITING HAS EVOLVED -Introducing Integrated PaymentsWith new stringent compliance standards from the Payment Card Industry, Links has devised a new solution aimed at improving efficiency & reducing costs.Discover the new ...
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1
Oct
Comments Off on Integrated payment article

Integrated payment article

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Categories Business, Business Advice, Financial, News, Technology
New compliance from the Payment Card Industry (PCI) has seen the world of card transactions change for the better and forever. Changes are making their way down under, and the Australian market has been warned. Being compliant is about protecting your business and your customers. It ...
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15
Sep
Comments Off on Be Digital Customer Centric: Harness & leverage your customers behaviours & interests

Be Digital Customer Centric: Harness & leverage your customers behaviours & interests

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Categories Business, Business Advice, Digital Marketing, Industry Tips, News, Technology
2014 saw a multitude of trends that have challenged the traditional business models. Of particular importance to the Leisure & Health industry is the digital revolution trend and the increased focus on customer-centrality.Technology is influencing the way custom ...
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2
Sep
Comments Off on LinksConnect : Industry Insights & Updates

LinksConnect : Industry Insights & Updates

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Categories Business Advice, Industry Profile, Industry Tips, News, Uncategorized
 Tips, Insights and up to date information about your industry.Connecting  with the Sport & Leisure IndustryAre you churning members?If your members are jumping ship, it may be because your "Point of Difference" (P.O.D.) is not clearly defined. Defining my P.O.D.STAFF PRO ...
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31
Aug
Comments Off on Defining your point of difference: Resources to retain members

Defining your point of difference: Resources to retain members

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Categories Business Advice, Industry Profile, Uncategorized
If your ‘members leaving’ stat is anywhere near the amount of members joining, your club is on a slippery slope to going under.Recently when talking to Tamara James-Reid, general manager of Bayfit, she mentioned there were a number of issues to consider to ensure your business model was profi ...
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21
Aug
Comments Off on Gym Etiquette to Uphold

Gym Etiquette to Uphold

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Categories Business, Business Advice, Industry Tips
Are you struggling to write and communicate your facility guidelines to members?Here is a list of commonly used Gym Etiquettes to Uphold, recommended by IDEA, a health & fitness association. The complete guidelines are written in full, if you wish to use them for your club:Do not bring you ...
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19
Aug
Comments Off on Industry Profile Series – General Manager

Industry Profile Series – General Manager

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Categories Business Advice, Industry Profile, Leadership
Industry Profile – General Manager, Tamara James-ReidOur Industry Profile series takes a look at personalities and roles within the sport and leisure industry.Today, we talk to Tamara James-Reid, the General Manager at the Bayfit facility, a long time member of Altona's (Melbourne, Australia) ...
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14
Aug
Comments Off on 3 Ways to Uphold Facility Etiquette

3 Ways to Uphold Facility Etiquette

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Categories Business, Business Advice, Industry Tips
"Why should we worry about enforcing facility etiquette" - you ask?Have you ever watched a game of football where the referee/umpire does a poor job of enforcing the rules? Pretty quickly the players and the fans are complaining and the standard of the game deteriorates.Afterwards, whether your si ...
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