Industry Tips

Ever wondered what your customers actually think of your customer service? The numbers speak for themselves.These numbers suggest that your customer service team member do not always have the right information, time or ability to deal with customer request. These situations may not be their fault a ...

 Connecting  with the Sport & Leisure IndustryTrending Topic:DEBITING HAS EVOLVED -Introducing Integrated PaymentsWith new stringent compliance standards from the Payment Card Industry, Links has devised a new solution aimed at improving efficiency & reducing costs.Discover the new ...

2014 saw a multitude of trends that have challenged the traditional business models. Of particular importance to the Leisure & Health industry is the digital revolution trend and the increased focus on customer-centrality.Technology is influencing the way custom ...

 Tips, Insights and up to date information about your industry.Connecting  with the Sport & Leisure IndustryAre you churning members?If your members are jumping ship, it may be because your "Point of Difference" (P.O.D.) is not clearly defined. Defining my P.O.D.STAFF PRO ...

Are you struggling to write and communicate your facility guidelines to members?Here is a list of commonly used Gym Etiquettes to Uphold, recommended by IDEA, a health & fitness association. The complete guidelines are written in full, if you wish to use them for your club:Do not bring you ...

"Why should we worry about enforcing facility etiquette" - you ask?Have you ever watched a game of football where the referee/umpire does a poor job of enforcing the rules? Pretty quickly the players and the fans are complaining and the standard of the game deteriorates.Afterwards, whether your si ...