Ever wondered what your customers actually think of your customer service? The numbers speak for themselves.

These numbers suggest that your customer service team member do not always have the right information, time or ability to deal with customer request. These situations may not be their fault at all, as the information may be held with another member, or they are themselves caught up attending to another matter or customer. The infographic below highlights a few key areas that your organisation might benefit attending to with online customer portal solutions.