We met with our most experienced support staff member, Andrew McKellar, a mad Richmond supporter, and father of two, to get to know him better and understand what makes him ‘tick’.

(Next time you call Links Support, make sure you try to counsel him about following the Tigers – Editor)

What is your role here at Links?
Support, but I’m doing more stuff like looking after installs, projects, all sorts of things.

Which is your favourite?
Probably more managing projects, it’s a bit of change from the usual day to day support.

How long have you been with Links?
2 years.

What do you like most about Links Modular Solutions?
Nice place to work, good friendly interaction with all the staff.

What’s your favourite part about this job?
The day to day interaction with staff here and on the phone. The mental challenge, trying to find a solution and find a way around a problem.

Are you a Dog or Cat person?
Bit of both, probably more dog, but I’ve had dogs and cats.

What’s the best thing that’s happened to you this year?
I was just thinking about that. Probably getting a free upgrade on my Richmond membership, I reckon that’s pretty cool. I’m happy with that.

What is your favourite colour?
Yellow.

Least favourite colour?
Olive green.

What’s the most common question you get asked at work?
“How are you”; – all day every day.

Do you have a favourite superhero?
Batman.

If you could have any superpower, what would it be and why?
Flying would be pretty cool I imagine.

If I give you one million dollars how would you spend it?
I’d buy a house.

If you could pick one Links Product that best represents you which would it be?
ConsultingLinks. That’s all about fitness assessments. My role here involves questions like “How do you use Links”, “How do you do this”, so I think the concept of ConsultingLinks probably best describes my role.

What is your favourite piece of technology?
Smartphones are pretty cool. The amount of stuff they can do now, in the palm of your hands, – unbelievable.

Are you an iPhone or Android person?
iPhone.

What’s your favourite Links Product?
I’m starting to really like the Kiosk. I haven’t really seen the Kiosk much before, but I think that it’s starting to become a favourite product.

Why is that?
The autonomy of it, clients can go up to the Kiosk instead of Point of Sale; being able to purchase an entry or visit pass, or membership.

If you are given a chance to travel into the past where would you go and why?
This is going to sound pretty stupid, but, probably 1980 because that’s the last time Richmond won a flag.

Have you had the pleasure of speaking with Andrew? Are these answers what you expected or did you imagine him differently?