customer service

 Tips, Insights and up to date information about your industry.Connecting  with the Sport & Leisure IndustryTrending Topic:How technology enables better customer serviceWith increased competition and increased demands from customers, facilities are finding it harder than e ...

Ever wondered what your customers actually think of your customer service? The numbers speak for themselves.These numbers suggest that your customer service team member do not always have the right information, time or ability to deal with customer request. These situations may not be their fault a ...

Industry Profile – General Manager, Tamara James-ReidOur Industry Profile series takes a look at personalities and roles within the sport and leisure industry.Today, we talk to Tamara James-Reid, the General Manager at the Bayfit facility, a long time member of Altona's (Melbourne, Australia) ...

Rule 101 for any Fitness & Leisure facility is to ‘engage’ with your ‘members’& visitors/guests.The job of ALL staff members is to foster an environment of friendliness and interest in the people in your facility, whether they are casual visitors or “full-membership” clients. Thi ...

You want your clients feeling comfortable to ask your staff questions. The questions your clients ask you when they are attending your facility, give you an opportunity to build long-lasting relationships with them!How do you find out what questions are being asked? - Don’t worry, it’s not as ha ...