member retention

"Why should we worry about enforcing facility etiquette" - you ask?Have you ever watched a game of football where the referee/umpire does a poor job of enforcing the rules? Pretty quickly the players and the fans are complaining and the standard of the game deteriorates.Afterwards, whether your si ...

You want your clients feeling comfortable to ask your staff questions. The questions your clients ask you when they are attending your facility, give you an opportunity to build long-lasting relationships with them!How do you find out what questions are being asked? - Don’t worry, it’s not as ha ...